Welcome Aboard!
You can now start processing your credit card transactions with Signature Payments.
Who We Are
Signature Payments is your provider for credit card processing. We have been serving merchants just like you for over 20 years, and look forward to helping your with all of your electronic payment needs.
What Happens Now?
After you have processed your first batch of transactions, your funds will be deposited into the checking account you provided us with your merchant application. Depending on when you closed your batch, and on how fast your bank processes ACH deposits, your funds should be available either the next business day, or the business day following that.
What You May Have Already Received
Upon your approval, and depending on your business type, you may have been sent a Welcome Kit in the mail. That Welcome Kit contains important account information, window decals, terminal quick-reference guides, as well as some information about us, and answers to some Frequently Asked Questions. We also have a Merchant Handbook you can view .
How You Can Reach Us
We provide you with award-winning telephone customer service from 7:30am - 6:00pm, PT, and can answer any question you have about deposits, transactions, and terminal questions or issues. Our toll-free number is 800-631-3072, and, when you call that number, you will always reach a live operator, and not a confusing and frustrating automated system. Should you have problems with your terminal before or after our customer service hours, we also have a 24-hour help desk that you can call. That number is located on a sticker on your terminal. You can also retrieve that number from our Merchant Resource Center, merchantinfo.com. We are also available via email at support@signaturepayments.com.
MerchantInfo.Com
We have an online Merchant Resource Center available to you, located right here at merchantinfo.com. To establish your access to the site, you will need your merchant number, and the tax ID you provided us in your original application package.
Our system monitors your activity and can alert you of any discrepancies or issues that might occur during your normal credit card processing. To receive these emails, make sure to add the domain signaturepayments.com to your safe senders list. That way you'll be sure to get all of our important email notifications.
Tips
Make sure you receive the lowest possible rates on your processing by closing your batch every day. We can even set-up your terminal to automatically close your batch at a specific time each day. To enable this handy, money-saving feature, contact us at support@signaturepayments.com.
Other Services
We offer a variety of other services to help you lower costs and take advantage of the latest technology. With our additional services, you can:
- Lower your costs by accepting PIN based debit cards; all you need is a pin pad that we can provide
- Stop making those daily runs to the bank to deposit checks; deposit paper checks electronically
- Offer your customers gift cards, customized with your business' logo
- Reward your loyal customers with customized loyalty programs
- Get access to fast cash for improvements, new equipment, temporary hiring, or other investments in your business with our cash advance products
- And we offer a variety of additional services for our internet merchants, including the ability to accept multiple currencies, and alternative payment methods
For more information on any of these additional services, check out the Solutions page of our site, www.signaturepayments.com, or call us at 800-631-3072.
Thank You!
At Signature Payments, we work hard to make your credit card processing trouble-free and cost effective.
If you ever have any questions about your account, your rates, your terminal, etc., please do not hesitate to contact us.
We sincerely appreciate your business, and will do our best to be More Than Just A Merchant Account!